Thread: Better usability?

I know some people prefer Google Checkout over PayPal because it provides for a better user experience. What are your thoughts on it?

I don't personally think the user experience is "better", but I do think it instills a sense of security with the client. Google is a household name these days, and their fraud protection and pro-buyer attitude definitely brings sales through their interface where it's available.

Correct me if I am wrong but Google Checkout also accepts creditcards / accounts from most worldwide countries, while Paypal doesn't. Macedonia is one of the countries that is not accepted by Paypal.

Originally Posted by Trajcek

Correct me if I am wrong but Google Checkout also accepts creditcards / accounts from most worldwide countries, while Paypal doesn't. Macedonia is one of the countries that is not accepted by Paypal.

I did a quick Google search and found that PayPal appears to support more countries.

See this link: [url=http://aralbalkan.com/1350]Aral Balkan - PayPal vs. Google Checkout: countries supported[/url]

Ah, allright.

I just know that my country is not supported by Paypal and supported by Google Checkout - Macedonia so my assumption was wrong.

Personally, I think it is a very similar experience. I've been a PayPal customer for over 5 years and have loved working with them. As far as user experience, it doesn't get much easier.

I have ordered a few things with Google Checkout and did not have any complaints. However, I didn't notice anything fantastic that was worth changing my customers off of PayPal.

Google Checkout is new. Google Checkout has not number of merchants and far from dissever that PayPal offers.

I find google checkout a great payment option and the fees are very competitive. Only thing I'm not so keen on is the fact that people have to leave your site to pay. Even so people trust the Google brand, plus it's easier to use than Paypal!

Google just closed my account without tell me why. I had 10 customers, all of them were verified by phone. Google refused to tell me why, customers said they did not receive the credits to their credit cards, however google claims they issued the credits. Based on google search most of people end up like this - they make money, and google just shuts them down leaving with nothing.

Hi Merchant,

I'm sorry to hear that. I know just how frustrating it can be to have a merchant account close. The thought of integrating another payment method is very annoying.

I've only ever heard of this happening once but after a quick search on Google I'm amazed at how widespread the problem is! 400+ people seem to be in the same boat and there must be many hundreds of other people who don't bother to apply again.

What exactly happened before your account was closed? Did you receive any big orders? Or did your business expand a lot quicker than normal? Sounds like they suspected fraud although they should give you a reason why.

As there's no contact number for Google Checkout support contacting them without the generic email replies is difficult. The only number that I know of for google is:

Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
phone: (650) 253-0000
fax: (650) 253-0001

This is the corporate address and it should be possible to talk to someone. You will be told that there's no phone support for Google Checkout. However you need to be determined and explain your situation. Try explaining that Google couldn't tell you the reason the account was suspended over email due to security reasons.

If this fails then you could always try to make a complaint. If enough people make a complaint then it might work, you never know.

In terms of your customers if they haven't received refunds get them to contact their bank to dispute the payments.

Hope this was a help

Andrew