Sometimes you get stupid service by stupid people, this does not say that they are stupid, just at that point when they lacked knowledge on a certain things. Kinda reminds me of Paypal in someways or any company's that gets to big.
Wait, first, no offence lol.
It started this once when I paid them $50++ for a reseller hosting package. And when I used my credit card to pay, they emailed me the next day for a fraud check, I was required to call them up at a US number. Then when I got everything done, they wanted my proof of address. I was thinking, the internet bills, electricity bills, phone bills , are all not paid by me nor under my name. So I told them if a photo ID would do, they rejected it. I got more pissed off as when I went into Live chat, and appealed to one of their staff, then he told me my account was banned because my country was placed as " SG - Singapore " and my state : "SG" and my city : "SG" . I seriously was very furious at that time and posted a negative review about them at the forum, their customer service manager came up and flamed me instead of helping, which is terrible. So then, I also flamed her back and said that Singapore has no state nor cities and asked her to do some search before she says anything. Then I got banned lol
My domain registered was also locked!
But anyway, the main point of this, is not to buy any services from Hostgator! Namecheap is the best of all!![]()
Sometimes you get stupid service by stupid people, this does not say that they are stupid, just at that point when they lacked knowledge on a certain things. Kinda reminds me of Paypal in someways or any company's that gets to big.
I haven't personally used HostGator, but I used a company called HostVector before it was absorbed by HostGator. 'Vector had some issues that I decided I didn't like, but I never had any complaints about their service.
HG is actually a very good company. It does sound like a funny situation though and one that they potentially miss-handled. But all in all, they are one of the more responsive web hosts out there. The 24/7 chat and phone support is very handy. Although with complicated issues they tend to need to pass it along to a higher level of support to resolve.
Dave Ryan
SecureMerchantProcessing.com
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