Thread: Opening a dispute from a buyer

Hello,

I'd like to know can people trick Paypal from opening a dispute?
I recently sold a item on ebay but I was in New York when it was sold so I could not send it right away. I sent it late but now the buyer opened a dispute and paypal took the money away and is looking into the problem.

He should receive it today or tomorrow. When he does receive it, can the buyer lie to Paypal and say he didn't get the item? What can I do, I have a feeling that's what's gonna happen. Is it possible?

Thanks in advance.

I would like to think that most people are honest. With this said, I think they will drop the dispute. I am assuming that you did not send it "Return Receipt Requested"? Meaning, that you would have proof that it was mailed and received?

Odds are this has been resolved by now, but usually simply provide Paypal the tracking number of your shipment (assuming you have one) and if it shows as delivered they would reverse the dispute and release your funds.

If you have no proof that the buyer received the item - yes, certainly there is nothing stopping from them lying and saying that they did not receive the item from you, in which case you would not get the funds back.
Always get a tracking number anytime possible.

if you receive a dispute from paypal simply scan and upload your shipping receipt to the open paypal dispute. They will hold the funds until they decide if you sent or not.

Yeah they tend to be good about resolving these issues as long as you have a record of some sort... From time to time they have been known to "make mistakes" because of the high volume of transactions they need to check out on a daily basis. But you should be fine.

I think you you must to wait for vendor responds for some days.And after you can go to paypal. At thais point paypal will make the final decision.

Most people will cancel the dispute, but unfortunately not everyone is that honest. It's really not fair how paypal operate, you must send everything by registered post.

There's a well known scam on the internet where people will complain to paypal saying they haven't received it even if they did. Without a recognised proof of postage the buyer will win. Simply having a receipt isn't enough, you need a tracking number.

If you play by paypal's rules and jump through all of their hoops then you really shouldn't have a problem.